Frequently Asked Questions
Find answers to common questions about our vacuum-insulated steel pipes.
How long does the Chill Steel Pipe keep water cold?
Our double-wall vacuum insulation is designed to keep your water ice-cold for up to 12 hours, ensuring a smooth experience every time.
Is the ceramic interior coating durable?
Yes, our proprietary ceramic top coat provides the clean taste of glass with the durability of stainless steel. It is resistant to chipping and easy to clean.
How do I clean my steel pipe?
Maintenance is simple. You can use standard ISO alcohol and coarse salt, or any specialized cleaner. The modular design allows you to unscrew the neck for deep cleaning.
Can I use the pipe with hot liquids?
While the vacuum seal is rated for temperature retention, we recommend using it primarily with cold water and ice for the intended cooling effect.
Are the parts interchangeable?
Absolutely. Our modular threading system allows you to swap necks and bases to customize your style or replace specific components.
Is the exterior sweat-proof?
Yes, the vacuum insulation prevents condensation from forming on the outside of the pipe, keeping your hands and surfaces dry.